Rental Cars FAQ's

Frequently Asked Questions


Rental Requirements
 Valid driver's license issued in your state.


Do I need insurance?
Yes, insurance is required by state law. Must carry comprehensive and collision insurance, and the company must allow these coverages to transfer to a rental during rental agreement.


What are your age restrictions?
You have to be at least 21 years of age to rent or be an additional driver. Renters or additional drivers between 21 and 24 years of age may incur an additional fee.


Services
Do you pick up and drop off customers?
Yes, we have a service to pick up and drop off customers for rentals. A fee may apply if you are out of our normal operating area. Arrangement must be made prior to reservation.


What forms of payment do you accept?
A major credit card (a card supported by a pre-determined line of credit) in your name, must be presented at time of rental. Your card must have an available credit line sufficient to cover your rental cost plus a minimum of a $150 authorized deposit. Rental is charged at the time of pick up.
We do not accept prepaid or reloadable credit cards as a form of deposit.


Do I need a deposit?
Yes


Standard Auto Features
What kind of features come in my rental?
Standard features include AM/FM Cd player, air conditioning, automatic transmission, electric windows, cruise control, back up camera and power steering. Note: Features may vary depending on model and availability.


Additional charges
Is there an additional charge for more than one driver?
Yes, additional charges may apply when rental vehicle is to be driven by more than one person. Legal spouse can be added at no additional charge as long as they meet minimum age requirements.


Is there an additional charge for fuel?
You may prepay for a full tank at a discounted rate or return the vehicle with the same amount as when first rented. Missing fuel that is not prepaid will be charged at the current office rate.


Is there an additional charge for younger renters or additional drivers under the age of 25?
Yes, it applies to customers that are 21-24 years old. Please check the box for additional drivers under 25 to calculate the cost.


Out-of-state Use
Can I drive out-of-state?
Yes, Vehicles can only be operated within specified states. Our website only reflects rates for Alabama use. Contact us for additional information regarding out-of-state use. Warning: Unauthorized out of state use will result in mileage charges and penalties. Vehicles are equipped with GPS locators that detect state border crossings.


Monthly Rental Rates
If I rent a vehicle for a month can I get a good discount off the posted rate?
Yes, vehicles can be rented by the month (a 28 day period) and receive a special discount.


Discounts
Do you offer coupons?
Yes we do. You can print them out from our website when they are posted.


Returning vehicles
If I have a flight leaving during your closing hours, is there anywhere I can leave your vehicle?
Yes, we have a drop off service. You must make prior arrangements with us on where to leave your vehicle. Vehicle left on our lot during non-operating hours will be charged through the following business day.


What time is my rental due to return?
Unless prior arrangements have been made all rentals must be returned to our office on the date that appears on your contract under "Due In Date" or earlier and within an hour of the time rented. The principal renter may extend the rental contract up to but not beyond a 28 day period. You must have sufficient credit or funds deposited on your contract to cover the rental cost.


Tolls, Tickets and Citations
What happens if I use toll roads or get a ticket?
You, as the renter, are responsible for all traffic, parking and toll violations that are incurred during your term of rental. If you have a Sunpass or E-Pass account you may use your transponder in the rental. It is highly recommended that you also add the tag number of the rental to your account in case your transponder does not work properly or has a low battery. If you fail to have a transponder in the rental the tag will be photographed and your rental contract may be charged the toll cost, plus a processing fee. Please inform us if you think you have a pending toll, parking or traffic violation. We will assist you in resolving them before extra fines and penalties are incurred.


Please Note: All FAQ's may be modified at any time without notice or being published on this website. All reservations request and rates must be confirmed by a live rental agent via email or phone call.

Contact

Sand Mountain Toyota

9167 Us Highway 431
Directions Albertville, AL 35950

  • Sales: (888) 686-8018

Hours

  • Monday 8:30 am - 6 pm
  • Tuesday 8:30 am - 6 pm
  • Wednesday 8:30 am - 6 pm
  • Thursday 8:30 am - 6 pm
  • Friday 8:30 am - 6 pm
  • Saturday 8:30 am - 6 pm
  • Sunday Closed
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